Cancellations and Refunds Policy – 30/9/2018

The terms “ECS”; “Vendor” and “Customer” are used here as defined by the Terms and Conditions.

Vendors are to set clear Cancellation and refund policies when creating a store on Any Customer seeking a refund should contact the Vendor and study the Vendors refund policy.

ECS has no control or carries any liability for accuracy of products or quality of products posted by Vendors or for the Vendors inability to deliver on an order. Vendors carry full responsibility for contacting and informing their customers of the unavailability of products, cancellations of orders, delays in delivery and refunds associated with their order. Should a Vendor cancel an order it is left to the Vendor’s discretion, if, how and when refunds would be issued. Should the delivery of an order be rescheduled the Vendor has the discretion of selecting the new delivery details.

Fees That We Charge. Creating an account, listing a product and accessing the Services are free. However, we charge fees when you sell or buy products and services. These fees may vary based on individual agreements between ECS and certain Vendors. Vendors ultimately determine whether these fees will be passed along to Customers and shown as “Fees” on the order or absorbed into the product or service price and paid by the Vendor out of product or service gross proceeds. The fees charged to Customers may include certain other charges, including without limitation, facility fees, royalties, taxes, processing fees and fulfillment fees. Therefore, the fees paid by Customers for are not necessarily the same as those charged by ECS to the applicable Vendor or the standard fees described on the Services to Vendors. In addition, certain fees are meant, on average, to defray certain costs incurred by ECS, but may in some cases include an element of profit and in some cases include an element of loss. ECS does not control (and thus cannot disclose) fees levied by your bank and/or credit card company, including fees for purchasing products and services in foreign currencies or from foreign persons. Be sure to check with your bank or credit card company prior to engaging in a transaction to understand all applicable fees, credit card surcharges and currency conversion rates.

Order Transfers. If you wish to transfer an order, you have purchased on to another individual, please contact the Vendor of the product. If you are unable to reach the Vendor, or the Vendor is unable to arrange an order transfer, please contact us.

Refunds. Because all transactions are between a Vendor and its respective customers, ECS asks that all Customers contact the applicable Vendor of their products or services with any refund requests. ECS may act as an intermediate between the vendor and Customer should a dispute arise. However, ECS cannot make a decision on any disputes.

Should the Vendor request that ECS process a refund to a customer this refund shall not be inclusive of the Bank fees and service fees charged by ECS. Further, there shall be an additional bank-processing fee of 4% on refunds issued through ECS. Bank fees and service fees are non-refundable.